Background and customer challenge
- The company is the leading general equipment rental company in the Nordic countries and in Central and Eastern Europe.
- A major part of its customer base is within the construction sector, but it also includes installation companies, industrial plants, shipyards, and national and local authorities.
- The company had experienced a rapid growth in turnover, and consequently increased employee numbers, but it did so without developing processes, procedures, management control systems, or key performance indicators (KPIs).
- There are approximately 300 employees in the business unit considered.
Mantec solution – the implementation phase
During an initial analysis, Mantec evaluated business practices, carried out statistical and operational studies, and discovered that significant improvements could be reached through:
1. Reorganising parts of the organisation, with focus on roles and responsibilities
2. Reducing lead times and throughput times by improving coordination between departments
3. Developing and implementing a management control system, to include KPIs and meetings structure;
4. Implementing Best Demonstrated Practice (BDP) and Standard Operating Procedures (SOP) in the workshops;
5. Improving workflow planning and inventory procedures in the workshops;
6. Improving sales focus through clarifying roles and responsibilities and improving the pricing structure and tools for follow up
7. Designing team structure and supervisory management training
8. Centralising the coordination of equipment between their different geographical regions, to increase utilisation of specialised equipment.
Results
The implementation was successful and the client is now able to:
- Achieve more with fewer employees, as a result of a better workflow planning, procedures, and clearly defined roles and responsibilities
- Be clear about which decisions to take, as a result of implementing the new management control system, KPIs and follow-up meetings, all of which helped management to develop a common view upon the business; and
- Build on a foundation for a planned future ISO certification, as a result of properly documenting the business processes.
By the end of the project the client was fit for the future, with an improved culture and a more structured approach to business. Mantec’s methods led to a more streamlined, efficient, and scalable business model, enabling the client to achieve both short-term savings and long-term operational improvements.
Overall, savings equated to EUR 1.3 million.
Find out how we can support your business – contact us at mantec@mantec.eu
